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SITE MANAGEMENT PLAN - I (Chapter – 10) |
There are 2 aspects of
Disaster Management work at an accident site.
F
Rescue,
relief and restoration operation which is carried out by one set of
functionaries.
F
Aspect
pertains rehabilitation of accident involved passengers, taking care of dead bodies,
dealing with their relatives etc. for which a different set of functionaries
are required. For managing these 3 distinct aspects of DM work that are
required to be discharged by railways, three separate establishments should be
set up at an accident site. The outline schematic plan of accident site given
at Annexure-I.
F Transportation of stranded
Passengers.
10.1 UNIFIED
COMMAND CENTRE (UCC)
10.1.1 Unified Command Center (UCC)
should be set up at the accident site under the overall coordination of
Mechanical Department.
10.1.2 This will be some kind of a
control office to be located near the center of the accident site.
10.1.3 This is basically meant for
catering to operational needs of railway in rescue, relief and restoration
work.
10.1.4 Detail schematic plan of UCC
is given at Annexure – 2.
10.1.5 UCC is to be manned by staff
of relevant departments such as :
F
Medical,
Commercial, Personnel, Operating, Safety, Security, Public Relations,
Mechanical, Electrical, S&T, Engineering.
10.1.6 UCC will be provided with
all facilities similar to a control office.
10.1.7 Adequate lighting with
generator backup should be provided in the UCC.
10.1.8 Adequate number of
telephonic links to Divisional Emergency Cell and HQ Emergency Cell should be
provided. Preferably each department in the UCC should be given as independent
telephone including satellite telephone, fax, photo coiner, PCs and loud
speaker.
10.1.9 PC/Laptop should be
connected to internet for E-Mailing of detail update to all concerned,
including Divisional Emergency Cell, HQ Emergency Cell and Helpline Enquiry
Booths.
10.1.10 A big banner displaying
‘UNIFIED COMMAND CENTER’ should be put up at a prominent place at the entry to
the shamiana, with sufficient signage’s indicating its direction or approach
road.
10.1.11 UCC at the site will be
manned by Sr. Supervisors on round the clock basis in 12 hrs. shift duty and
they will monitors & co-ordinate working of their departments.
10.1.12 Various functionaries in the
UCC will monitor and co-ordinate the working of their departments, and assistance
required by them, if any.
10.1.13 Each functionary at the UCC
will maintain a log book. Flow of information both incoming and outgoing would
be recorded along with the time and names of officers/staff who were given the
message. UCC will supervise work of 2LCCs and co-ordinate with Divisional &
HQ Emergency Cell.
10.1.14 UCC will basically supervise
the working of 2 LCCs and coordinate with Divisional and HQ Emergency Cells.
10.1.15 Functionaries of different
departments in LCCs should provide updated information regarding progress of
work to their counterparts in UCC.
10.2 LOCAL
COMMAND CENTRES (LCC)
10.1.1 Depending on the spread of
the accident site, Local Command Centres (LCC) on the same pattern as the UCC
should be set up.
10.1.2 If the site is spread out
over 300 – 400 mts. 2 LCCs should be set up.
10.1.3 Detail schematic plan of
LCCs would be similar to that of UCCs as given at Annex-2.
10.1.4 Representatives of same
departments as in UCC should be present in LCCs also. However, they should be
either one or at most 2 men per department. It will co-ordinate various terms
spread out over the site of accident.
10.1.5 Each LCC will oversee the
working of DM teams at one end of the accident site.
10.1.6 Jurisdiction of each LCC
will extend to all men and materials belonging to 2 ARMVs,; BD special and 1
ART at that end of the accident site.
10.1.7 One SAG officer of
Mechanical department will be overall in charge of each LCC with loud speaker
for making announcements and direct telephone link with UCC.
10.3 NEED
FOR SETTING UP OF CENTRAL PASSENGER ASSUISTANCE CENTRE
For taking care of relatives of passengers, providing them with
succor in their hour of agony and for guiding them sympathetically, some kind
of an assistance center is required at site,
under overall coordination of Commercial Dept. taking help from different
Depts as mentioned. A banner displaying
“CENTRAL PASSENGER ASSUISTANCE CENTRE” should
be displayed prominently.
10.4 ASSISTANCE
TO BE RENDERED TO THE RELATIVES OF PASSENGERS
Assistance to be rendered to relatives for completing the following
formalities :
10.4.1 Locating the name of the
passenger on reservation charts, in case passenger was traveling in reserved
accommodation.
10.4.2 Going through the list of
injured and dead passengers to find out whether the name appears.
10.4.3 In case the name is not
available in the list, then taking a round of different hospitals to find out
whether their relative has been admitted in one of them in an unconscious
state.
10.4.4 Hospitals are generally at
separate locations, sometimes even in different towns; and commuting becomes a
problem.
10.4.5 In case the passenger can be
located in one of the hospitals, they have to find out the severity of
injuries, likely period of hospitalization etc.
10.4.6 Collect the ex-gratia paid
by railways.
10.4.7 Try and locate missing
luggage of the injured passenger. For this they have to take a round of the
building where all unclaimed luggage have been kept.
10.4.8 Next they have to arrange
for a place for themselves to stay.
i.
Arrange
for medicines/diet etc. and payment of hospital bills, if required.
ii.
Thereafter,
they have to keep touch with the hospital and get their relative released.
10.5 ASSISTANCE
TO BE RENDERED TO THE RELATIVES/NEXT OF KIN OF DEAD PASSENGERS
They are to be given the following assistance :
10.5.1 In case the passenger could
not be located in any of the hospitals, then they have to go to the building
where unidentified dead bodied have been kept.
10.5.2 Take a round of various
rooms where bodies have been kept, examine each body and try and locate their
near and dear one.
10.5.3 Identify the dead body, if
the same has been extracted by then.
10.5.4 Otherwise wait for all
bodies to be extracted and try and identify their relative.
10.5.5 In case they fail to
identify the same then they have to go through photographs of unidentified bodies
taken at site.
10.5.6 After the body is finally
identified, they have to produce proof of relationship for railways to
entertain their claim.
10.5.7 Obtain medical death
certificate from the railway doctor.
10.5.8 Obtain post mortem report,
from the Govt. doctor who has performed post mortem on the body.
10.5.9 Obtain official death
certificate from the local municipality.
10.5.10 Accept of ex-gratia payment
from railways.
10.5.11 Collect forms for lodging
claim for compensation RCTs.
10.5.12 Take over custody of dead
body from the local police.
10.5.13 Perform last rites at the
same place or take back the body to their native place, depending on
circumstances.
10.5.14 Make arrangements for their
return journey back to their native place.
10.6 COMBINED
ASSISTANCE CENTRE (CAC) :
10.6.1 The UCC should have a
Central Passenger Assistance Center (CPAC) located towards the rear side, away
from the track for rendering help to passengers and their relatives. Outline
schematic plan of UCC/CAC is given at Annexure-I.
10.6.2 This is basically meant for
catering to requirements of passengers and their relatives/next of kin, and for
providing a single window clearance for all types of formalities.
10.6.3 CAC should be separate from
the UCC so that it does not interfere with normal rescue and relief work.
10.6.4 Detail schematic plan of CAC
is given at Annexure-3.
10.6.5 CAC will manned by staff of
relevant departments such as :
F
Operating,
Medical, Commercial, Security, Personnel,
10.6.6 There should be only one
such CAC, and all railway resources should be pooled into it.
10.6.7 A big banner displaying
‘COMBINED ASSISTANCE CENTER’ should be put up at a prominent place at the entry
to the shamiana.
10.6.8 Different counters should be
provided in sequence for each of these formalities, so that the entire exercise
can be completed in about an hour.
10.6.9 Functionary concerned from
the local Municipality who issues Official Death Certificates should be made to
come and sit in the CAC so that these certificates can be issued immediately
without any delay.
10.6.10 CAC should have different
counters for various purposes in following sequence :
i.
Reservation
chart, for locating the name.
ii.
List
of dead and injured along with name of hospital. The name of passenger involved
should be checked up from the list of dead or injured, if available, and their
current status informed.
iii.
Counter
for providing commercial supervisor or WI as escort along with vehicle(s), for
accompanying the relative and going to hospitals or mortuary,
iv.
Railway
doctor for issue of Medical Death Certificate.
v.
Govt. doctor for issue of Post mortem
Certificate, in case the same is necessary.
vi.
Municipality
official for issue of Official Death Certificate.
vii.
Local
police for issue of authority for handing over of dead body.
viii.
Claims
counter – Payment of ex-gratia and issue of Claims Compensation form.
ix.
Counter
for helping performance of last rites in case relatives decide to cremate the
body there it self.
x.
Pass
counter for issue of return journey pass.
xi.
Return
journey facilitation counter for making arrangements for return journey.
10.7 FIRST
AID POSTS
10.7.1 Medical Posts should be
provided in both UCC and CAC.
10.7.2 Medical Post in UCC will
provide first aid to injured passengers after extrication, assess their
injuries and make arrangements for sending them to nearby hospitals.
10.7.3 Medical Post in CAC will
keep all records of injured and dead passengers, names of hospitals where they
have been admitted etc.
10.7.4 FA Posts should be provided
in LCCs.
10.7.5 This will meant for treating
passengers and classifying their injuries before they are sent for admission to
various hospitals.
10.8 SETTING
UP OF UCC, LCC AND CAC
10.8.1 One SSE/Works shall be
exclusively responsible for setting up of these facilities. He shall undertake
the following:
i.
Move
along with sufficient staff for setting up of these facilities.
ii.
Immediately
start setting up of the tentage accommodation after taking out tents and
shamianas provided in ARTs.
iii.
In
addition, he should also requisition agencies which provide tentage
accommodation on contract. Details of such agencies have been given in
Divisional DM Plans.
10.8.2 Bridge Line staff will
assist in setting up tentage and above mentioned facilities. Dy.CE/Bridge will
also move to the site and in case, bridge is not involved, he will take full
charge of tentage arrangements.
10.8.3 Bridge Unit will take with
them sufficient Manila ropes, wire, ropes, survey instruments, binoculars,
helmets, life jackets, ladders and other equipment. Nylon ropers should be
sufficient in length to ensure barricading at site and camping areas.
10.8.4 Sufficient facilities for
erecting temporary stage/scaffolding etc. should also be organized, if required
at site.
10.8.5 Few temporary toilets should
be provided at one location in addition to number of urinals at 3 or 4 places.
10.8.6 Water tankers will be
ordered for supplying water at site and arrangements shall also be made for
drinking water.
10.8.7 Temporary kitchen in
tents/shamianas is to be set up so that catering unit or IRCTC can provide
cooked food to staff working at accident site.
10.8.8 Adequate no of folding
chairs should also be arranged.
10.8.9 Bridge Line staff will have
list of divers who in case of emergency can be hired for rescue or restoration
operations wherever site is surrounded by deep water.
10.8.10 Signages for both UCC and
CAC should be provided at prominent locations.
10.9 NUMBER
OF DEAD AND INJURED – MEDICAL DEPARTMENT
10.09.1 Medical department at site
should confirm the number of dead.
10.09.2 Doctors in charge of various
teams working on different coaches should give 3 hourly report to Medical
counter in LCC who in turn will inform UCC, CPAC and others.
10.09.3 Number of injured
passengers.
10.09.4 Type of injuries, whether
grievous, minor or trivial.
10.09.5 Names of injured, and names
of various hospitals where injured have been sent.
10.10 IDENTIFICATION
OF DEAD BODIES – COMMERCIAL DEPARTMENT
10.10.1 Number of dead bodies
identified.
10.10.2 Ex-gratia paid to injured
and next of kin of the dead.
10.10.3 No. of dead bodies handed
over to relatives.
10.11 NUMBER
OF COACHES DEALT WITH – MECHANICAL DEPARTMENT
10.11.1 No. of coaches thoroughly
searched.
10.11.2 No. of coaches made off
track.
10.11.3 No. of coaches yet to be
dealt with.
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