Help Line Help Line   GRIEVANCES REDRESSAL ORGANISATION FUNCTIONING IN THE EAST COAST RAILWAY There is a grievances redressal organisation functioning in the East Coast Railway both at the zonal level and Divisional level. Rail users who have grievances may please communicate the grievances to the following authorities.   Sl.No. Place Designated authority Telephone Numbers 1 East Coast Railway Headquarters at Chandrasekharpur,Bhubaneswar-751023. Director of Grievances & Sr. Dy.General Manager. 0674-2385076 2 Divisional HQ at Khurda Road.Pin-752050 Divisional Director of Grievances & Addl.Divisional Railway Manager. 0674-2490264 3 Divisional HQ at Sambalpur. Pin-768002 Divisional Director of Grievances & Addl.Divisional Railway Manager. 0663-2405312 4 Divisional HQ at Visakhapatnam. Pin-530004 Divisional Director of Grievances & Addl.Divisional Railway Manager. 0891-2746202 The Email Address in which complaint can be lodged in East Coast Railway Zone is dgm@eastcoastrailway.gov.in

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