Compensation for train accidents/ untoward incidents
Indian Railways have insured every rail passenger against her/his death or injury in train accidents as defined under section 123(a) of the Railway Act. 1989. Similarly, every rail passenger and platform ticket holder is also insured against death or injury on account of ‘untoward incident’ as defined under Section 123-C of the Act, such as death/injury on account of commission of a terrorist act, violent attack, robbery, rioting, shootout, arson by any person in or on any train carrying passengers or in the waiting hall, cloak room, reservation office or booking office or on any platform or in any places within precincts of a railway station or accidental falling of any passenger from a train carrying passengers.

• The dependants of dead or injured passenger or his authorised agent have to approach Railway Claims Tribunal, which decides the claims. Compensation for death or permanent disability is Rs.4 lakhs. In case of injury, maximum compensation is Rs. 3.60 lakhs depending upon the gravity of injury.
• Immediately after the accident or ‘untoward incident’ has taken place, ex-gratia amounting to Rs. 15,000/- to the dependants of dead passenger, Rs. 5000/- to the grievously injured and Rs. 500/- to the simple injured is also given to take care of their immediate needs.

How to Apply ?
The dependants of the dead or injured passengers or his authorised agents have to approach the nearest Railway Claims Tribunal (RCT) which decides the claim amount payable.

Claims for goods and Parcels

• Non-receipt, short received or damage of goods and parcels can be reported to the Non Receipt Cell (NR Cell) at the Head Quarter’s Office or at Divisional Offices for tracing the goods/parcels. The address of HQ NR Cells are give below :
  E.Co. Rly : Dy. CCM (Claims & Refunds), Reservation Builoding (1st Floor), Bhubaneswar Railway Station, Bhubaneswar-751001
• Claims have to be made in prescribed pro-forma available at page - 78
• Please enclose necessary documents along with your claim application.
• Claims have to be preferred within 6 months from the date of entrustment/booking of the goods/Parcels
• Under section 103 of the Railways Act, 1989, the consignor should declare the value of the consignment and pay percentage charge on excess value in order to be eligible for a compensation equal to actual value of the loss suffered. Otherwise, the Claimant will only be compensated subject to a maximum of Rs.100/- per Kg. for baggage and Rs. 50/- per Kg. for other goods.

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